European Zhineng Qigong AB

Payhip Store Refund Policy

Publication Date: 2025-11-17

Last Updated: 2026-02-13

Effective Date: The date of your purchase through the Website or when you accept our European Zhineng Qigong AB Payhip Store Terms and Conditions and all other documents, rules, and policies referenced therein, whichever occurs first.

1. General Refund Policy

This European Zhineng Qigong AB Payhip Store Refund Policy governs how refunds, cancellations, and withdrawal rights are handled for any purchases, including without limitation downloads and subscriptions, made through the Website (the "Refund Policy"). Except as otherwise stated or required by applicable law, all sales made through the Website are final once your order is confirmed.

2. Nonrefundable Digital Content; Waiver

To the maximum extent permitted by applicable law, any and all purchases of digital content that you make through the Website, including without limitation downloadable digital content (including without limitation download of audios, videos, images, photographs, texts, teaching materials, presentations, documents, PDFs, ZIP files, or any other related digital products or content), subscription or time-limited access to digital content (including without limitation access to audios, videos, images, photographs, texts, teaching materials, presentations, documents, PDFs, ZIP files, or any other related digital products or content, or courses, classes, sessions, or any other related digital services, whether live or prerecorded, known now or later developed), or any combination or bundle of such digital products or digital services, shall be nonrefundable.

To the maximum extent permitted by law, by purchasing digital content through the Website, you hereby acknowledge and agree to the immediate delivery or performance of any and all such digital content and you expressly agree to waive any statutory right of withdrawal or refund once delivery or performance of the digital content has begun.

3. Refunds Required by Applicable Law

Despite the foregoing Sections 1 (General Refund Policy) and 2 (Nonrefundable Digital Content; Waiver) of this Refund Policy, we may, at our sole discretion, issue a refund or take any other appropriate remedial action where required by applicable law, including without limitation in the event of defects, lack of conformity, failure of delivery, or any other failures in the performance of our obligations that are not insubstantial with respect to your purchase. To enable EZQ to assess and, where applicable, resolve such issues, you may be asked to provide reasonable evidence with respect to such claims.

In accordance with applicable laws, we shall in any such case first attempt to correct, repair, replace, or otherwise deliver the purchased items as agreed, and if the issue cannot reasonably be resolved within a reasonable period of time, we may, at our sole discretion, provide a refund or other appropriate remedy. If a refund is due for a purchase partially delivered or performed by EZQ, we shall refund you an amount that proportionately deducts the value of such partial delivery or performance.

4. Examples of Nonrefundable Situations

Due to the nature of digital content, refunds of your purchased digital content are generally not available in the following situations, which are illustrative examples only and not an exhaustive list:

• You have accessed, downloaded, streamed, or otherwise started using your digital content after purchase, including having been provided a link or any other appropriate means to access, download, stream, or otherwise start using your digital content immediately after purchase.
• Your purchased digital content has been delivered or performed, and there is no issue with respect to defect, nonconformity, or nondelivery.
• You change your mind about the purchase.
• You fail to use, decide not to use, or do not know or understand how to use the purchased digital content.
• Technical or environmental issues on your own end prevent you from accessing or using the purchased digital content.
• The issue is due to your own mistake, error, or misjudgement, including without limitation purchasing the wrong offering or quantity, not reviewing the full description of an offering before purchase, or deleting or losing your purchased offering after using up all available download or access limits.
• You subjectively or personally do not like or enjoy the purchased content.
• You experienced a problem, which we successfully resolved within a reasonable period of time, for example by delivering your purchased offering free of defect in the event of prior defect, by delivering your purchased offering in conformity with its description in the event of prior nonconformity, or by delivering your purchased offering in the event of prior nondelivery.
• You are experiencing a problem but refuse to provide sufficient evidence with respect to the refund request in question.
• It has been more than thirty (30) days since you made the purchase.
• You are in material breach of the Terms and Conditions or any other documents, rules, or policies incorporated by reference therein.

5. Refund Window

Any refund request must be submitted within thirty (30) days since you made the purchase. Any refund requests made later than thirty (30) after the purchase will be declined by EZQ, except as otherwise required by applicable law.

6. Refund Processing

Unless otherwise stated by EZQ in writing or agreed with the customer, refunds shall be made using the same payment method and to the same source that was used for the original transaction. EZQ, may, where appropriate, process a refund through another secure method, including without limitation a bank transfer or equivalent method, provided that EZQ charges the customer no extra fee and that such method is reasonably available to the customer.

Any and all refunds shall be at the sole discretion of EZQ.